Privacy Policy

This Privacy Policy explains how The Bears Group (“we,” “us,” or “our”) collects, uses, and safeguards information in connection with https://thebears.ca (the “Site”). This Site is a marketing and informational website for The Bears Group and its brands. Service-specific activity -booking jobs, scheduling, or paying invoices -happens on the individual brand websites, which publish their own privacy notices.

Information we collect

We collect information in a few limited ways:

• Information you provide. When you use our contact form or email us directly, we collect the information you choose to share (for example, your name, email address, and the content of your message).
• Automatic technical information. Like most websites, our hosting platform and analytics tools may record basic request data (such as IP address, browser type, device type, referring page, and pages visited) to help us operate, secure, and improve the Site.
• Cookies and similar technologies. We may use a small number of cookies or local storage entries that are necessary for the Site to function or to measure aggregate traffic. We do not use invasive advertising or cross-site tracking cookies on this Site.

How we use information

We use collected information to:

• respond to enquiries you send us;
• operate, secure, and improve the Site;
• understand aggregate traffic and how visitors find us;
• comply with legal obligations and enforce our Terms of Use.

How we share information

We do not sell personal information. We may share information with:

• Service providers that help us run the Site (for example, hosting, email delivery, and analytics providers), who are permitted to use it only on our behalf;
• Our brands, where an enquiry clearly relates to a specific company under The Bears Group and needs to be handled by that team;
• Legal authorities, when required to comply with applicable law or protect our rights.

Data retention

We retain enquiry messages and related contact information for as long as reasonably needed to respond to you and keep appropriate records of our communications. We retain aggregate technical data only as long as it remains useful for operating and improving the Site.

Your choices

You can choose not to submit information through the Site. You can also contact us to request access to, correction of, or deletion of personal information you’ve submitted, subject to applicable law.

Children’s privacy

The Site is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children.

Third-party links

The Site links to external websites, including theplumbear.ca and thehandybear.ca. Those sites have their own privacy practices, and this policy does not cover them.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “last updated” date.

Contact us

If you have any questions about this Privacy Policy, email us at hello@thebears.ca.